Privacy & cookies.

Who to contact

Phoenix One operates phoenixone-setups.com. For support, questions about your data or a privacy request, email phoenixoneteam@pm.me.

This notice covers the website, its setup conversations and files you send through it.

Information we use

• Your account: email address, a protected password hash, verification status, access permissions and sign-in security information.
• Your conversations: messages, replies, car and track details, setup data, uploaded files, telemetry summaries and feedback about changes you test.
• Service records: session identifiers and timing, AI usage and costs, security events and technical request information. Hosting logs may include your IP address, browser details, requested pages and errors.
• Support messages: your email address and the information you send when contacting the team.

An account and a description of the problem are needed to use the setup service. Uploading a setup or telemetry file is optional.

Why we use it

We use this information to provide the service you request, keep your conversation coherent, respond to support requests, protect accounts, prevent abuse and track operating costs.

Where European data protection law applies, our bases are providing the requested service and our legitimate interests in security, cost control and improving setup guidance. Optional advertising processing relies on consent where required.

AI, shared knowledge and service providers

Relevant conversation and setup content, telemetry summaries and search queries are sent to Anthropic or OpenAI to generate replies or find useful setup knowledge. These services process submitted content under their business service agreements. See Anthropic's commercial terms and OpenAI's business data information.

Confirmed setup fixes can become shared knowledge used in future answers to other drivers. Those records may remain after the original conversation closes. Avoid including personal or sensitive information in setup descriptions or files.

Railway provides hosting and database infrastructure. Email providers process account messages where enabled and correspondence with the team. Authorized operators may access information to maintain the service, investigate a problem or handle your request.

Service providers may process information outside your country, including in the United States. Contact us for information about the providers, international transfers and safeguards relevant to your data.

How long information stays

A conversation closes after four hours of inactivity or 48 hours from its first usable setup reply, whichever comes first. It can also close when you end it or the setup engineer finishes the session. Its messages, conversation state and telemetry data are then erased from the live app. Raw uploaded files are cleared after processing.

Account information, content-free session receipts, usage and security records are retained separately for account operation, cost accounting and troubleshooting; closing a chat does not delete them. Shared setup knowledge also remains separately. Contact us to request review or deletion of retained personal information.

Copies you download, hosting backups and records retained by AI or email providers are outside the live chat deletion process and follow their respective retention arrangements.

Cookies and advertising

Essential cookies support sign-in and protect forms. Blocking them can prevent account features from working.

Advertising is not active yet. Optional advertising cookies are not currently used on this website. The following explains the planned Google AdSense integration.

When advertising is enabled, Google and other advertising vendors may use cookies, device identifiers, your IP address and information about visits to this and other websites to serve, personalize and measure ads or prevent fraud. Where consent is required, a message will offer Consent, Do not consent and Manage options, including information about the participating vendors.

Refusing advertising consent will not remove access to the setup service. We do not use account emails, private conversation text or uploaded files as advertising targeting data. A privacy choices link will let you revisit or withdraw consent when advertising is activated.

You can also control Google ad personalization through Google Ads Settings. Read how Google uses information from partner sites for its data practices and controls.

Your choices and requests

While a conversation is open, you can download it from your account. You can end it to erase its content from the live app.

Email phoenixoneteam@pm.me to request access, correction, deletion or a copy of your personal information, or to object to or restrict processing where applicable. We may need to verify that the request concerns your account.

Where processing relies on consent, you can withdraw it without affecting earlier lawful processing. You can also raise a complaint with your local data protection authority. These rights are subject to applicable legal conditions.

We will update this page when the service's data practices change. The date above identifies the current version.